Frequently Asked Questions

Book an appointment and bring your pieces to our office at Level 1, 795 New South Head Road, Rose Bay. We test everything on our equipment in front of you, which tells us the exact metal content and purity. We weigh your items, show you how we calculate the offer, and transfer payment directly to your bank account before you leave. Appointments are preferred but we can often see you the same day - call us first or send photos via WhatsApp or email to get a realistic estimate before you make the trip.

The value of a natural diamond depends on its carat weight, cut, colour, clarity, and whether it has a grading certificate (GIA, IGI, HRD). Since lab-grown diamonds entered the market, natural diamond prices have fallen considerably, in some cases 50% or more in value - this affects all categories but hits small stones (under 1ct), princess cuts, cushion cuts, and fancy coloured stones like cognac and champagne diamonds especially hard. Send us a photo of your diamond and its certificate (if you have one) and we can give you a realistic range before you make any decisions.

An insurance valuation tells you what it would cost to replace your piece brand new at a retail jeweller. A buyer's price reflects the pre-owned resale market, which is always lower. The gap can be very large - especially for natural diamonds. Most buyers offer somewhere between 30% and 50% of an insurance replacement valuation for diamond pieces, and sometimes less for certain categories. This is not dishonesty - it is simply how the resale market works. We explain exactly how we reach every offer before you make any decisions.

Yes, and we handle estate collections regularly and sensitively. You are welcome to bring the entire collection in - we will test and assess each piece individually, explain what we find, and make offers on the items we can buy. There is no obligation to sell everything or anything at all. We understand these situations are often emotionally difficult and we take as much time as you need. If you have mobility issues or cannot travel, call us and we will discuss options.

We do not keep any cash on the premises. All payments are made by direct bank transfer, processed in our office before you leave. Transfers arrive within seconds using Australia's OSKO payment system. We recommend having your banking app functional so you can confirm the payment has arrived before you walk out the door.

We are at Level 1, 795 New South Head Road, Rose Bay - in Sydney's Eastern Suburbs. When you arrive, look for the florist on the ground floor. Our entrance is the white door just next to it. Press the buzzer and we will come down to meet you. We are approximately 10 minutes walk from the Rose Bay ferry wharf. Free 2-hour parking is available in the car parks off Dover Road and Wilberforce Avenue, both a short walk away.

Our office is on the first floor with one flight of stairs. There is no lift. If you have mobility issues, please call us before visiting - we will do everything we can to find a solution that works for you.

Please bring a current Australian photo ID - a driver's licence is perfect. You will also be asked to sign a one-page authorisation form as required under our Second Hand Dealers Licence. If you have certificates for any diamonds or gemstones, bring those too - they can make issist with the assessment.

We are open Monday to Friday, 8:30am to 5:30pm. We are generally closed on weekends and public holidays, however if neither of those work for you, call us - we sometimes open by appointment on days we'd normally be closed.

Yes. Krugerrands are one of the most common gold coins we buy. They are priced daily based on the gold spot price - a standard 1oz Krugerrand contains exactly 1oz of fine gold. We also buy other gold bullion coins including Perth Mint coins. For silver coins, call us first as pricing depends on the coin and current silver spot price.

Yes - and we strongly encourage it, especially if you are travelling from outside the Eastern Suburbs. Send photos via email to [email protected]. Include any certificates or valuations you have. Craig or Lonn will review them and come back to you with a realistic indication of whether the trip makes sense before you make it. We would rather save you the drive than have you arrive and be disappointed.

This changes from time to time based on many factors. We do not currently buy pearls, opals, or loose coloured gemstones such as sapphires, rubies, and emeralds. Feel free to ask anyway, it is a bit of a moving target.